FAQ

Honest answers.

How do I add a document?

Drag a file anywhere in the app. We classify it on the way in (passport, will, insurance policy, deed, etc.), pull out the dates and ID numbers that matter, file it under the right category, and assign it to the right person on your family. You can also click "Add document" to drop a batch and watch each one upload with its own progress bar.

What happens when I delete a document?

It disappears from your vault immediately. A background job removes the encrypted file from storage shortly after. We don't keep an archive: once it's gone we cannot recover it.

What if I miss a check-in by accident?

Nothing dramatic. You get gentle email reminders before the window closes. Past the window, your protocol enters a multi-day release delay during which you (or anyone with admin access) can cancel it from the app. Only after that delay does access actually unlock for the people you nominated.

Can I belong to more than one family?

Yes. Plenty of people have one vault for their own household and another for their parents or in-laws. The dropdown at the top of the app lets you switch between them with one click. A small icon next to the family name (visible only to admins) takes you to settings where you can rename it.

Who can see what?

Each family member has a role: Admin, Contributor (read + add), or Read-only. Only admins can delete documents, invite or remove members, or delete the family itself. Every action on the family is recorded in an audit log you can review at any time.

What happens when a successor needs to get in?

It depends on the protocol you set up. With a check-in protocol, access unlocks if you stop confirming you're around. With a request-access protocol, a trusted person can request access by email and you have a rejection window (you choose how long) to veto before access is granted. Anyone who gets access this way gets three months free to read everything and download a full .zip export.

What does AI tagging do?

When you upload a document, it is sent once to a third-party model to identify what it is, the holder name, the issuing country, the document number, and the dates that matter. You get a reminder a month before anything expires. The document is processed once on upload and immediately discarded by the provider, not stored, not used for training. Existing tags stay editable; you can fix anything by hand on the document card.

Can I cancel? What happens to my files?

Yes, any time. Cancelling your subscription doesn't delete your family — you get a one-month grace period during which we email reminders to resubscribe. Whenever you want to walk away, you can export everything as a standard .zip, or delete your family outright from the danger zone.

Is the Free plan really free forever?

Yes. Up to 10 documents, encrypted at rest, no card needed. When you outgrow it, Personal is $10 a month and includes two people on the family; Family Office is $20 a month and includes up to 20.

The vault every family meant to set up.

Start free in two minutes. Add your will, your accounts, and the people who'd need to know.

No card · 10 docs free forever · Cancel anytime